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In partnership with The Negotiators, CØDE RED Master Class Learning Center, NZMS provide a wide range of free and on demand educational, learning and training lesson notes
ko te matauranga te whakaaro nuie
knowledge is wisdom
Free Short Books and Videos
TITLE DESCRIPTION PDF FLIP E READ VIDEO VLOG
'Can you help me,' triggers a natural physiological response within our primal, fight or flight response. Helping people is rewarding, responsible. Aligned with legal practices, opportunities exist within a wide range of industries, offering diversity and multiple pathways to a exciting growing industry. As a pathway to legal practice, becoming an ADR specialist opens doors to a profitable and rewarding career. Ref TNS101
Do you need help to settle a conflict or dispute but are not sure what service to use? Alternative Dispute Resolution (ADRs) provides three different processes to resolution, reducing time to determination and the high cost of litigation. Mediation, Negotiated Settlement and Arbitrated determinations are affordable quick solutions. Ref: TNS201
One of the most important short books you could read. Anthropologists and geneticists agree, humans need conflict and adversity to drive change. Faulted within our DNA, a subliminal invitation for trouble is a precursor for a demand for change. Why Trouble Comes is a guide to assist those confronting loss, pain and change and focus on the 'upside' of resolution, finding a new path towards self betterment. Ref: TNS203
Written for real estate licensees in Australia and New Zealand, this guide is divided into two parts. Part 1: What an sales agent should do to manage risk upon discovery a complaint could be, or is forthcoming. Part 2: A brief of the Law of Tort, examining the legal process of assessment and how punitive judgements and awards are assessed. Ref: TNS013
The quote, 'they looked but did not see, they listened but did not hear' summarizes the failure of those who do not engage as participants in meaningful, attentive conversations that provide insights to language that is not explicitly expressed. Successful negotiators demonstrate exceptional levels of attentiveness, environmental awareness and are highly attuned to participants emotional states. Ref: TNS204
Like the observation of a stone dropping into water, the ripple illustrates how an initial disturbance generates waves that expand outward in increasingly larger circles and exemplifies the interdependence of positive and negative decisions that can spread through social, economic, psychological, and organizational systems. Without early intervention, these ripples escalate trouble, often causing a total breakdown within the system. Ref: TNS301
A must know for the professional service providers. Retained childhood memories, experiences and beliefs influence response and bias in decision making. When confronting conflict, perceptions of reality are influenced by subliminal paradigms that impedes curiosity to learning and acceptance of factual outcomes. Interesting reading: Ref: TNS205​
With a brilliant mind, Allison is often overlooked as one of the great theorists of negotiation. Used by Kennedy and his team during the Cuban Missile Crisis and Kissinger in the Vietnam peace negotiations, Allison's Three Pillar Negotiation Theory is critical learning for all negotiators. Ref: TNS206
They can be as magical as the colours of a rainbow and the scent of a rose, or as the toxic character of a traumatized personality and the destructive force of anger and pain. Examining five primary bias, this lesson guides negotiators to identify, strategize and counter the influence of bias through the use of 'epistemic' knowledge and the science of interpretive physiological reasoning. Ref: TNS302
Humans 'herd,' forming alliances to strengthen security, sustainability and opportunity providing benefit and loss, giving rise to conflict. Lord of the Flies examines the decay of society, the defects of human nature and ability to loose moral shape and ethical behaviour within political, social and personal conflict.
Ref: TNS 202onflicts
